Unified Communications brings email, instant messaging, voice, and viedo together. It also includes "presense" which lets you see immediately if a person is available or not. Moving from an email to a chat to a phone call to a video conference is effortless and intuitive. Adding another party to a conversation is as easy as drag-n-drop. Click-to-share desktop improves communication. Ask-an-expert allows contact center personell to bring unified enabbled employees into a customer interaction for faster problem resolution