Field Service Engineer experienced in Unified Communications technology

Areas of Expertise

• Contact Center systems

• Linux /Unix

• Telecom - TDM and VoIP

• Networking – Cisco Certified

Education

• Bachelor of Science, Computer and Information Science, University of Florida

Professional Certifications

• Cisco CCNA

• Redhat RHCT

• Cisco CQS-Cisco IP Communications Express specialist

• Checkpoint CCSE

• Sun System Network Administrator

Aspect Corporate Training

• Spectrum ACD

• Call Center ACD

• Unified IP

• Conversations dialer

• Advanced List Management

• Voice Portal voice IVR

Professional Experience

Aspect Software Chelmsford, MA July 2005 – Present

• Field Service Engineer – Contact Center products

• Install, Maintain and Upgrade Aspect contact center products

• Assist customer with use and configuration of products

• Provide Technical Support

MSI Services Stanhope, NJ May 1995 – June 2005

• Network Engineer – Data and Voice infrastructure products.

• Configure and maintain routers, switches, and wireless networks

• Service Voice infrastructure products (T1, T3, and Voip equipment)

• Configure Cisco Pix and Checkpoint firewalls

• Set up VPNs

• Troubleshoot routing protocols (BGP, EIGRP, OSPF, RIP)

• Troubleshoot LAN and WAN issues using Sniffer and Wireshark

• Liaise with carriers to resolve circuit issues.

Further historical details available on request